Refund Policy

At Boother Collective, we strive to provide high-quality products and excellent customer service. We understand that sometimes circumstances may arise where a refund is necessary. Please review our refund policy carefully to understand your options in such situations:

1. Eligibility for Refund: We offer refunds on eligible products within 30 days of the original purchase date. To be eligible for a refund, the following conditions must be met:

  • The product must be in its original condition, unused, and in the same packaging as received.

  • Proof of purchase, such as a receipt or order confirmation, must be provided.

  • The reason for the refund request must be valid and fall within the scope of our refund policy (e.g., product defect, shipping damage).

2. Non-Refundable Items: Certain items are not eligible for refunds. These include:

  • Customized or personalized products that have been specially made to order.

  • Digital products or services that have been accessed or used.

  • Products that have been damaged due to misuse, neglect, or improper handling.

3. Refund Process: If you meet the eligibility criteria for a refund, please follow these steps to initiate the refund process:

  • Contact our customer service team within the specified refund period, providing details of your order and the reason for the refund request.

  • Our team will review your request and determine its eligibility for a refund.

  • If approved, we will provide you with instructions on how to return the product to us. You will be responsible for shipping the item back to us in its original packaging and covering any associated shipping costs.

  • Once we receive the returned product and verify its condition, we will process the refund to the original method of payment within [number] business days.

4. Refund Exceptions: In some cases, refunds may be subject to certain exceptions or conditions. These may include:

  • Partial refunds for items that are returned damaged or not in their original condition.

  • Refunds for shipping costs may be limited to the original shipping fee paid by the customer. Any additional shipping costs incurred during the return process will be the responsibility of the customer.

5. Contact Information: If you have any questions or concerns regarding our refund policy or the refund process, please don't hesitate to contact us. Our customer service team is here to assist you and ensure a smooth resolution to your request.

Thank you for choosing Boother Collective. We value your satisfaction and appreciate your understanding of our refund policy.