Refund Policy

Last Updated: May 2025

At Boother Collective, we’re committed to ensuring you are completely satisfied with your purchase. Every retro photo booth we sell is thoughtfully designed, handcrafted with care, and carefully inspected before shipment. Because of the nature of our product and the attention to detail that goes into every unit, we maintain the following refund and return policies to protect both your investment and the integrity of our craftsmanship.

1. General Refund Policy

We offer refunds or exchanges only under the following conditions:

  • The product is defective or damaged upon delivery

  • You received the wrong item

  • The item is lost in transit and confirmed by the shipping provider

To be eligible for a refund:

  • You must notify us within 7 calendar days of receiving your order

  • All original packaging, documentation, and accessories must be included

  • The item must be unused and in the same condition as received

Refunds will not be issued if:

  • The request is made more than 7 days after delivery

  • The item was damaged due to misuse, improper setup, or neglect

  • You changed your mind after placing a confirmed order

  • The product has been altered, installed, or used in any way

2. Custom and Made-to-Order Products

Most of our retro photo booths are made-to-order. As such:

  • Custom orders are non-refundable once production has begun

  • Cancellations must be made within 48 hours of placing the order for a full refund

We strongly encourage customers to double-check order specifications before placing a purchase.

3. Shipping Damage & Defective Items

In the rare event that your product arrives damaged or defective:

  • Report the issue immediately to boothercollective@gmail.com

  • Include your order number and photos or videos clearly showing the damage

  • Keep all original packaging materials until the issue is resolved

We will:

  • Arrange for pickup and return if necessary

  • Repair, replace, or refund the item depending on the situation

  • Cover return shipping costs if a damage or defect is confirmed

4. Lost Packages or Delivery Issues

If your package is marked as delivered but you haven’t received it:

  • Contact the shipping carrier and us within 48 hours

  • We’ll assist with filing a claim and determining if a replacement or refund is appropriate

Please note that we are not responsible for packages stolen after confirmed delivery.

5. Return Procedure

If a return has been approved:

  1. You will receive a return authorization number and shipping label (if applicable)

  2. Carefully repackage the item using the original materials if possible

  3. Ship the product within 7 days of return approval

Once we receive and inspect the item:

  • We will issue a refund to your original payment method within 5–10 business days

  • You will be notified via email once the refund is processed

6. Non-Refundable Costs

The following are non-refundable:

  • Original shipping charges (unless the product was defective or incorrect)

  • Customization fees

  • Taxes and duties paid on international orders

  • Damage caused by customer misuse, improper installation, or negligence

7. Replacement Parts and Warranty Claims

If you experience an issue with a component of your photo booth:

  • Contact us to request replacement parts under your warranty (if applicable)

  • Most standard parts are covered for [insert warranty period, e.g., 12 months]

  • We will guide you through a service or replacement process as needed

8. Contact Us

We want you to love your Boother Collective purchase. If you have any concerns about your order, we encourage you to reach out.

📧 Email: boothercollective@gmail.com
📞 Phone: 587-784-8877
🕒 Support Hours: Monday–Friday, 9am–5pm MST