FROM OUR COLLECTION TO YOUR SPACE
YOUR PHOTO BOOTH. OUR ATTENTION TO DETAIL.
Purchasing commercial photo booth equipment is an investment in your business.
We want you to have the information you need before placing an order, from understanding delivery timelines to knowing what support is available.
DELIVERY INFORMATION
Shipping arrangements are reviewed based on the equipment ordered and its destination.
ONE-YEAR WARRANTY
Our photo booth equipment includes a one-year warranty, with coverage details provided before purchase.
PRODUCT ASSISTANCE
Have a question about your equipment? Contact Boother Collective for assistance with your purchase.
01 / SHIPPING INFORMATION
SHIPPING YOUR PHOTO BOOTH.
From compact receipt photo booths to full-size enclosed installations, shipping requirements vary by product.
WHERE DO YOU SHIP?
Boother Collective is based in Alberta, Canada. We welcome orders and shipping inquiries from across Canada. International shipping may be discussed based on destination and product requirements.
HOW ARE SHIPPING COSTS CALCULATED?
Shipping costs depend on equipment dimensions, weight, delivery destination and transportation method. Applicable shipping charges will be confirmed during the purchasing process.
HOW ARE PHOTO BOOTHS PACKAGED?
Packaging arrangements depend on the selected equipment and shipment. Commercial enclosed photo booths may require specialized freight packaging and handling.
WHAT ABOUT INTERNATIONAL ORDERS?
International shipments may involve customs clearance, import duties, taxes and additional transportation charges. Applicable responsibilities will be outlined before an order is finalized.
02 / PRODUCTION & DELIVERY
GOOD THINGS TAKE PLANNING.
Every order is different. We'll help you understand the expected timeline for your selected equipment.
ORDER CONFIRMATION
Before finalizing your order, we confirm the selected product, configuration, customization requirements and available delivery information.
PRODUCTION LEAD TIMES
Lead times vary depending on the photo booth, production schedule and customization. Enclosed photo booths may require an extended production and shipping period. An estimated timeline will be provided before purchase.
DELIVERY ARRANGEMENTS
Delivery arrangements depend on the size and weight of the equipment. Larger commercial photo booths may require freight transportation and suitable unloading access.
WHEN YOUR ORDER ARRIVES
Inspect the exterior packaging before accepting delivery where possible. After unpacking, check the equipment and included components. If you notice visible damage or missing items, document the issue with photographs and contact us promptly.
WARRANTY INFORMATION
WHAT YOU SHOULD KNOW.
Understanding your equipment warranty helps you know what to expect if an issue arises.
WARRANTY COVERAGE
Your equipment includes a one-year warranty. Covered components, warranty conditions and any applicable exclusions are specified in the documentation accompanying your purchase.
THIRD-PARTY COMPONENTS
Certain components, including cameras, printers, software and accessories, may have separate manufacturer or provider terms. Confirm applicable coverage for your selected package.
REQUESTING WARRANTY ASSISTANCE
If you experience an equipment issue, email us with your order details, a description of the problem and photographs or video where helpful. We'll review the information and advise on next steps.
WARRANTY DOCUMENTATION
Keep your invoice, warranty documents, and any relevant equipment details. These may be required when requesting warranty assistance.
03 / CUSTOMER SUPPORT
HERE WHEN YOU HAVE QUESTIONS.
From product questions to equipment concerns, we're your point of contact for inquiries about your Boother Collective purchase.
PRODUCT INFORMATION
Questions about your equipment configuration, included components or product features? Contact us with your order details.
SETUP QUESTIONS
Setup requirements vary by equipment. Available instructions and assistance will depend on your purchased configuration.
CUSTOMIZATION QUESTIONS
Need information about receipt frames, branding or display customization? Contact us to discuss available options.
CONTACT OUR TEAM
Email: boothercollective@gmail.com
COMMON QUESTIONS
A FEW MORE THINGS TO KNOW.
HOW LONG DOES SHIPPING TAKE?
Shipping and production timelines depend on the product, customization, order schedule and destination. We provide an estimated timeline before your order is finalized.
DO YOU SHIP OUTSIDE CANADA?
International shipping inquiries are welcome. Availability, transportation costs and customs requirements depend on the destination and equipment ordered.
DOES MY PHOTO BOOTH INCLUDE A WARRANTY?
Yes. Boother Collective photo booth equipment includes a one-year warranty, subject to the applicable terms provided with purchase.
WHAT IF MY ORDER ARRIVES DAMAGED?
Document any visible packaging or equipment damage with photographs, retain the packaging and contact us promptly with your order details. We'll review the issue and advise on the appropriate next steps.
CAN I RETURN A PHOTO BOOTH?
Return eligibility depends on the product, order conditions and applicable consumer protection requirements. Please request the applicable return terms before placing your order.
ARE SOFTWARE SUBSCRIPTIONS INCLUDED?
Software and subscription inclusions depend on the selected equipment package. Any included licences, ongoing fees or third-party subscriptions should be confirmed before purchase.
HOW DO I GET HELP WITH MY PHOTO BOOTH?
Contact Boother Collective at boothercollective@gmail.com with your order information and a description of your question or issue.
QUESTIONS ABOUT YOUR ORDER?
WE'D LOVE TO HELP.
Whether you're preparing to purchase a photo booth or have questions about shipping, warranty or product support, get in touch with us.